LEGACY IT
SOLUTIONS
Veteran Owned
CRM
Tickets
MIRROR
Clients
MIRROR
Roadmap
All systems operational
Mike Gorius
Operator
MG
Active Tickets
14
+2 today
Total MRR
$22,450
+$1,100 MoM
Clients
12
2 new this quarter
SLA Compliance
96%
Target 95%
Mirror view
Ticket Command Center
Mirrored from your existing ticketing system during Phase 2 integration.
Export
+ New Ticket
New ticket
—
Orlando Medical Group
·
Email server down — entire Dr. Martinez office affected
·
2 min ago
Take it
All
My Tickets
Critical
Today
Showing 16 of 16 tickets
New
Fresh — awaiting triage
2
LIT-1047
Critical
Email server down — entire Dr. Martinez office affected
Orlando Medical Group
MR
Marcus
Breached 0m 00s ago
LIT-1038
Medium
Slow login — every morning across firm
Winter Park Accounting
AC
Alicia
19h 59m left
Triaged
Assigned, scheduled
4
LIT-1045
High
VPN access failing for remote user
Winter Park Accounting
AC
Alicia
3h 59m left
LIT-1042
Low
New hire onboarding — need laptop provision
Clermont Family Law
JH
James
1d 15h left
LIT-1039
High
Backup verification failed — Friday run
Lake County Dental Associates
MR
Marcus
5h 59m left
LIT-1036
High
Patient portal SSL certificate expiring in 72h
Central Florida Physical Therapy
MR
Marcus
17h 59m left
In Progress
Active work
6
LIT-1046
Critical
Ransomware alert — quarantined on workstation 4
Central Florida Physical Therapy
PP
Priya
1h 59m left
LIT-1043
Medium
Office 365 migration Phase 2 scheduled
Sunshine State Roofing
MR
Marcus
1d 23h left
LIT-1041
High
Firewall blocking legitimate traffic to vendor portal
Ocala Industrial Supply
AC
Alicia
2h 59m left
LIT-1040
Critical
Server room A/C alarm — temperature climbing
Orlando Medical Group
MR
Marcus
59m 59s left
LIT-1037
Low
New branch Wi-Fi survey and install
Ocala Industrial Supply
AC
Alicia
2d 23h left
LIT-1035
Medium
Shop floor switch install — floor B
Apopka Precision Manufacturing
AC
Alicia
1d 15h left
Waiting on Client
Blocked on client
2
LIT-1044
Medium
Printer offline — 3rd occurrence this month
Mount Dora Real Estate Partners
JH
James
15h 59m left
LIT-1034
Medium
Dispatch app push notifications not firing
Deltona Coast HVAC
JH
James
1d 3h left
Resolved
Closed, billable
2
LIT-1033
Low
Annual HIPAA security review
Lake County Dental Associates
PP
Priya
Breached 30d 0h ago
LIT-1032
Low
Quarterly backup drill
Sunshine State Roofing
MR
Marcus
Breached 40d 0h ago